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Emplifi named a leader in The Forrester Wave Social Suites. Access the report.

Restaurants

Social media marketing for restaurants

Use social to drive more guests, improve operations in both the front and back of house, and uncover opportunities for location-specific improvements.

Top restaurant groups choose Emplifi

3.5x increase in social engagements

Restaurants saw a 3.5x increase in social media engagements after switching to Emplifi.

Boost customer satisfaction scores by 30%

Gain deeper insights into your guests and create experiences that keep them coming back for more.

Improve customer loyalty by 30%

With personalized engagement strategies powered by Emplifi, restaurant groups have experienced a 30% increase in customer loyalty and repeat purchases.

80% reduction in handling time

Elevate your customer care with tools designed to enhance your guest experience.

What our clients say

Read all customer stories

“Emplifi is an integral part of our community management strategy. With Emplifi's easy-to-use interface, we have the ability to close the gap in cross-team communication so we can give our customers the attention they deserve."

Osmat Awar
Director of Corporate Communication

“Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty.” 

Terri Haffey
Manager of Customer Care

"From integrating Emplifi’s social media management features into our suite of tools to working with our wonderful customer success manager, Emplifi has made life a lot easier."

Alex Bresette
Director of Guest Relations

"We couldn’t ask for a better partner in Emplifi. The Emplifi team’s creativity and responsiveness are unparalleled, and they genuinely believe that our brand’s success is their success."

Whitney Reynolds
Director of Social Media

Care

Enhance guest experiences with Emplifi’s customer care and service tools, designed to efficiently manage comments and feedback to boost customer satisfaction.

Unified inbox

Empower your service agents to support and manage customer engagement and cases across all digital touchpoints.

Automation

Streamline every step of your customer care workflow with automation for assignments and case status.

Integrated Chatbot

Emplifi’s digital self service helps reduce case volume, with seamless handovers to agents.

Easy Onboarding

Onboard in days, not months, with Emplifi’s user-friendly solutions that enable easy setup and eliminate the heavy lift for IT.

Publishing and content management

Streamline your restaurant’s content strategy with Emplifi’s AI-powered Publishing and Content Management tools, which offer advanced capabilities for benchmarking and competitive analysis.

Omnichannel Publishing

Schedule posts across seven channels simultaneously, each featuring tailored content and timing.

AI-powered

Leverage generative AI that learns from your brand voice to craft engaging, on-brand social media copy.

Advanced analytics

Measure the effectiveness of your content with detailed analytics that help you refine your strategy and achieve better results.

Link in Bio Management

Drive traffic with auto-updating microsites linked to your social media calendar.

Social listening with crisis management

Stay ahead of potential issues and manage your restaurant’s reputation with Emplifi’s social listening, monitoring, and crisis management solutions.

Monitor brand mentions

Use real-time alerts and sentiment analysis to detect and address potential crises before they escalate.

Real-time alerts

Empower your service agents to support and manage cases across all digital touchpoints.

Engage proactively

Respond to negative feedback and issues with timely, strategic communication to mitigate damage and protect your brand.

Trend analysis

Understand and react to trends in guest feedback and social media discussions to continuously adapt and enhance your restaurant’s offerings.

Voice of the customer

Capture and analyze the voice of the customer with Emplifi’s feedback tools, transforming guest insights into actionable improvements for your restaurant.

Comprehensive collection

Gather feedback from multiple sources, including reviews, surveys, and social media, to get a complete view of guest opinions.

Actionable Insights

Analyze feedback to identify trends, common issues, and areas for improvement, enabling data-driven decision-making.

Real-time analytics

Instant access to guest feedback and sentiment analysis for timely decision-making.

AI Analysis

Easily analyze qualitative and quantitative information about your guest experience.

¿Qué puedes esperar?

Un aliado que se preocupa por tu estrategia y objetivos de marketing, venta en línea y atención a cliente.
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