Customer loyalty is the result of consistently positive experiences between a brand and a consumer that results in repeat purchases.
Emplifi named a leader in The Forrester Wave Social Suites. Access the report.
What is customer loyalty?
Definition: Customer Loyalty
Recursos de Emplifi que pueden interesarle
Top 35+ customer experience statistics to know in 2024
See the impact that CX can have on your bottom line, and gain insights to guide your CX efforts in the year ahead.
5 biggest customer expectations from those seeking social customer care
Today's consumers expect fast answers and personalized service on their preferred channels.
Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine
Emplifi CX Cloud and Emplifi AI Composer honored for improving customer service technology and CX.
5 keys for brands to use AI and stay authentically human
There is significant pressure on today’s brands to be human and authentic. As it turns out, help might come from a decidedly non-human place.
Aligning teams for improved customer care
It takes a cohesive, cross-functional organization to handle customer care in a way that will deliver a great experience every time. These tips will help you ensure your teams are aligned.
What is brand authenticity, and why does it matter for customer experience?
Brands aren’t people, but they are made up of individuals, and each person who interacts, purchases, or promotes is an opportunity to create authentic customer experiences. Let's explore how brand authenticity impacts customer experience across the buyer's journey.
9 important contact center industry standards (and how to achieve them)
How do you stack up against industry benchmarks for response times and agent efficiency metrics?
